Languages at Horizon English School - FAQ

Language courses at Horizon English School F.A.Q.

1. What is the price of the course? How many classes are supposed to be done in a year?

The fee is calculated and fixed for an academic year of 36 weeks counting from the second Monday in September - it´s 5400 AED (for 2 classes a week) or 2700 AED (for 1 class per week). The number of classes can vary from year to year; however, the annual price remains the same.

2. When can a new batch start?

A group can start once there are 3-4 inquiries of matching age, level, convenient schedule.

In case we do not get at least 2 participants at the start of semester 2, the batch is dissolved.

2. How is the payment taken?

The payment is taken by semester (twice a year).

For students signing up at the beginning of the school year it is split into 2 equal parts (2700 AED each for 2 classes per week or 1350 AED each for 1 class per week).

The 1st installment is to be done before the 1st session. The 2nd one - by the start of semester 2 (first class in January).

Kindly note all the fees are non-refundable.

3. Can a student join in the middle of the course?

Yes. For students who join in the middle of the course we deduct the classes they missed (75 AED per 60min session) by the 1st session attended from the annual price.

For example, in case a student is joining a group doing 2 classes per week after 5 sessions were done, the payment will be calculated and taken in the following way:

2700-75*5=2325AED for semester 1

2700AED – for semester 2

Total price: 5025AED

If a student is joining a group from the second semester or later we check how many classes he missed. For example, it´s 25 classes, then the payment will be calculated in the following way:

Total price:

5400-75*25=3525AED for the whole year taken at once.

4. Are the classes during school holidays included in the price?

The course goes in line with the school's academic calendar. The classes during school midterm, winter and spring breaks are not included in the annual price. Ramadan period is included in the fee.

5. Where can I make the payment?

The payment is to be done directly to us. You can either complete it online by card or through bank transfer.

6. Do you offer make-up classes for the classes missed due to the kid being sick/personal reasons/school events/ early release days/force majeure?

In such cases make-up classes are not offered and the classes are not to be refunded. The annual fee was initially calculated considering the possibility of such cancellations, therefore the price of our classes is considerably less, compared to the market prices.

In case of class cancellation from our side, we will offer a make-up session/credit to the next semester/year for you.

7. What happens if the batch gets dissolved from semester 2 due to not reaching min number of participants?

For those students who have paid for the whole year we can make a refund or offer a credit note (for the remaining classes).

For those students who have paid for semester 1 only no refunds are offered.

8. Are there siblings’ discounts?

We are offering a 10% discount for families with 3 kids attending our group classes.

9. What shall a student bring to class?

All necessary materials shall be provided by us. The students are requested to bring 2 notebooks and stationary. Sometimes a teacher asks to bring A4 folders to store print-outs, you will be advised on the same after several lessons.

10. What if my child (his class) is put on quarantine and cannot attend the offline class?

You can ask the office to connect the kid to the class online. Kindly do the same well in advance (1 day) so that the teacher could bring a laptop and arrange a Zoom meeting.

Unfortunately, no make-up sessions/credit notes can be offered. In case the whole group was quarantined we can either cancel the lesson and offer a make-up session or run the class online.

11. Are there any special offers in terms of the price in case my child will be able to attend only several classes from the course (due to clashes in the schedule/travelling, etc.)?

Yes, in this case you can pay for a certain number of lessons you are planning to attend in the term (the payment is taken termly). The price will be 110AED per session, the rest of the conditions will remain the same – please note that if your child will miss a session due to being sick/family reasons, force majeure, etc., these classes will not be compensated in any form.

12. What can we do if there is no group opening for my child?

In this case you can opt for private course either during school hours (during Arabic A/Islamic A/other classes if confirmed by the school staff) or after school. The price per 60min class is 210AED. Please note that sometimes only online courses are available.

13. Is it possible to cancel a private class?

Yes, in order to do the same, kindly inform us about the cancellation at least 1 day in advance.

If you are sending a message in WhatsApp +971521203278 please make sure it has been responded to, otherwise kindly call the office +97143839210.

For the missed session we can either arrange an online make-up class or make a credit note for the next academic year (please note that no refunds are made).

In case a student has missed the lesson without prior notice (or your message in WhatsApp was not attended to) it is considered as taken and paid.

Important notes

Learning process. Materials

• We are striving to keep the same teacher throughout the whole course. However, in exceptional cases we reserve the right to replace a teacher.
• We kindly ask you to make sure your child is doing homework (if any) and does not miss classes as it will affect the outcome of the course. If you haven´t received homework in WhatsApp chat/email and the kid does not have notes on the same, please contact us.
• If you wish to get some feedback on your child's performance please do not hesitate to contact us. Normally the teachers are preparing students´ reports twice a year.
• Please let us know if you wish to focus on certain things during the course, get less/more homework, etc.
• The parents are not allowed to attend the class in order to keep the students´ attention. Exceptions can be made for kids under 5 years old for no more than 15 min.
• Other students can join group classes for trial sessions in the middle of the course, however only those who fit (according to the teacher) will be accepted to proceed in the same group.

Online classes

• We are using Zoom for online classes. Once you are registered for the course you will get a link, login and password.
• In case a student does not connect to the class and the teacher informs us on the same in due time we do our best to reach the parents. However kindly note we do not oblige ourselves to remind about the class and ask to connect once it’s started.
• In case the teacher is using a certain book during the lessons you can ask the office to print a copy for your child free of charge. Once ready you will need to pick up the book from our office.

Communication

• Please note our working hours Monday - Friday - 09:00-20:00, Saturday, Sunday - 10:00-19:00
• Kindly note all the messages we receive in WhatsApp are marked as Read on default (however it does not mean we actually read them). There might be a delay in getting a reply in WhatsApp due to the large number of messages, please feel free to drop a call in WhatsApp to bring attention +971521203278.
• For urgent matters please call the office +97143839210.

Special conditions

• In case your child has special medical conditions/allergies, etc. we kindly ask you to inform us about the same before the start of the course.
• If you are strongly opposed to your child being photographed/recorded in class please let us know in advance (kindly note that we always ask for prior parents’ permission before posting any materials in social media, websites, etc).