Languages at Raffles International School - F.A.Q.

1.What is the price of the course?

The course runs throughout the academic year and the standard fee is 5700 AED (for 2 classes per week) or 2850AED (for 1 class per week). The amount of classes can vary from year to year, however the annual price remains the same.

We also offer an Early Bird Promotion:
If the full payment for the year is made by August 25, you benefit from a discounted rate for the entire year:
- 5400 AED for 2 classes per week
- 2700 AED for 1 class per week
If after completing the yearly payment we are unable to open a group by October, the full Early Bird payment will be refunded.

2.When can a new batch start?

A group can start once there are 2-3 inquiries of matching age, level and convenient schedule. In case we do not get at least 2 participants at the start of semester 2, the batch will be dissolved.

3.How is the payment taken?

There are two payment options:

• Early Bird: One-time payment of 5400 AED (2 classes per week) or 2700 AED (1 class per week), due by August 25.
• Regular Payment: Two equal payments per semester (2850 AED each for 2 classes per week or 1425 AED each for 1 class per week), due as follows:
  
  • 1st installment: before the first class
  • 2nd installment: by the start of semester 2 (first class in January)

If a student who paid the Early Bird rate withdraws after completing the first or second term, the cost of the terms attended will be recalculated at the standard rate, and the remaining amount from the Early Bird payment will be refunded.
Kindly note that all payments are non-refundable after the term has started.

4.Can a student join in the middle of the course?

Yes. Students joining mid-year will be charged only for the remaining classes. A credit of 79 AED per missed class will be deducted from the full annual price. If an Early Bird payment has been completed, the credit for missed class is 75AED.

For example, if a student joins after missing 8 lessons: 5700 AED – (79 AED × 8) = 5068 AED

5.Are the classes during school holidays included in the price?

The course goes in line with the school academic calendar. The classes during school midterm, winter and spring breaks are not included in the annual price. Ramadan period is included in the fee.

6.Where can I make the payment?

The payment is to be done directly to us. You can either complete it online by card or through bank transfer.

7.Do you offer make-up classes for the classes missed due to the kid being sick/personal reasons/school events/force majeure?

In such cases make-up classes are not offered. The annual fee was initially calculated considering the possibility of such cancellations, therefore the price of our classes is considerably less, compared to the market prices.

In case of class cancellation from our side, we will offer a make-up session/credit to the next semester/year for you.

8.What happens if the batch gets dissolved from semester 2 due to not reaching min number of participants?

For those students who have paid for the whole year we can make a refund or offer a credit note (for the remaining classes).

For those students who have paid for semester 1 only no refunds are offered.

9.Are there siblings discounts?

We are offering a 10% discount for families with 3 kids attending our group classes.

10. What shall a student bring to class?

All necessary materials shall be provided by us. The students are requested to bring 2 notebooks and stationary. Sometimes a teacher asks to bring A4 folders to store print-outs, you will be advised on the same after several lessons.

Important notes

Learning process, materials

• We are striving to keep the same teacher throughout the whole
• We kindly ask you to make sure your child is doing homework (if any) and does not miss classes as it will affect the outcome of the course. If you haven't received homework in WhatsApp chat/email and the kid does not have notes on the same, please contact us.
  If you wish to get some feedback on your child's performance please do not hesitate to contact us. Normally the teachers prepare students´ reports twice a year.
• Please let us know if you wish to focus on certain things during the course, get less/more homework, etc.
• The parents are not allowed to attend the class in order to keep the students´ attention. Exceptions can be made for kids under 5 years old for no more than 15 min.
• Other students can join group classes for trial sessions in the middle of the course, however only those who fit (according to the teacher) will be accepted to proceed in the same group.

Online classes

• We are using Zoom for online classes. Once you are registered for the course you will get a link, login and password.
• In case a student does not connect to the class and the teacher informs us on the same in due time we do our best to reach the parents. However kindly note we do not oblige ourselves to remind about the class and ask to connect once it's started.
• In case the teacher is using a certain book during the lessons you can ask the office to print a copy for your child. Once ready you will need to pick up the book from our office.

Communication

• Please note our working hours Monday - Friday - 09:00-20:00, Saturday, Sunday - 10:00-19:00
• Kindly note all the messages we receive in WhatsApp are marked as Read on default (however it does not mean we actually read them). There might be a delay in getting a reply in WhatsApp due to the large number of messages, please feel free to drop a call in WhatsApp to bring attention +971521203278
• For urgent matters please call the office +97143839210